GoCX is an independent, vendor‑neutral consultancy helping organisations make defensible decisions across CX, compliance and AI technology. We work in complex, regulated and multi‑vendor environments where decisions must stand up to scrutiny from Operations, IT, Risk, Compliance and Procurement.
We don’t sell solutions. We make sure the right solutions win, and then help clients realise value.
Client-weighted priorities and vendor self-scoring create a level playing field.
Clear decisions, documented rationale, audit-ready evidence.
Transparent TCO and consistent commercial rules.
We don’t compete with delivery partners — we enable them to win cleanly.
GoCX helps organisations make better CX, compliance and AI technology decisions when the stakes are high.
We work in multi-vendor estates where Operations, IT, Risk, Compliance and Procurement all need confidence in the outcome — not opinions, influence or vendor-led narratives.
Our role is to remove bias, clarify trade-offs and provide a documented decision trail that stands up to internal governance and external scrutiny.
We work with stakeholders across Operations, IT, Risk and Compliance to capture operational, regulatory and technical requirements — including constraints that are often missed in vendor-led processes.
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Clients weight each requirement based on business importance. This ensures scoring reflects your priorities, not ours — and not the vendors’.
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All vendors respond to the same structured questions and score their own alignment, supported by evidence. This removes asymmetry and narrative-led selling.
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We map vendor responses to client weightings to produce objective comparisons, surface gaps and make trade-offs explicit — including AI capability claims versus delivered reality.
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We present results with full visibility into scoring, risks and rationale, supported by a documented decision log suitable for governance, audit and executive sign-off.
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At GoCX, we’re a friendly team of CX specialists with decades of real-world experience. We combine deep expertise with a down-to-earth approach, listening first, speaking plainly, and always delivering on our promises. Our goal is simple: to help you achieve lasting results through collaboration, integrity, and genuine care for your business and your customers.
If you’re facing a CX, compliance or AI technology decision and need confidence it will stand up to scrutiny, we can help.
Client-weighted priorities and vendor self-scoring create a level playing field and remove bias from decision-making.
Clear scoring, documented trade-offs and an audit-ready decision trail that stands up to internal and external scrutiny.
We assess AI capability claims against delivered reality and ensure automation is explainable, controlled and safe.
